Privacy policy

Moventra ("we", "us") operates the Moventra rider, driver and agent apps and this website. This policy explains what personal data we collect, why, who we share it with and the choices you have.

Questions about this policy can be sent to support@moventra.com.

Depending on how you use Moventra, we collect:

• Account details: name, mobile number, email address, gender, preferred language and profile photo.
• Location: your pickup and drop points, and, for drivers while online or on a trip, live GPS location so we can match trips and show progress.
• Trip and parcel details: routes, times, fares, ratings, cancellation reasons, parcel descriptions, receiver details and pickup and delivery photos.
• Payments: wallet top-ups, ride payments, refunds, platform fees, commissions and withdrawals. Card and UPI details are handled by our payment processor; we don't store them.
• Driver and agent verification: Aadhaar (only the last four digits are stored), PAN, driving licence, vehicle RC, document photos and the results of verification checks.
• Payout details for drivers and agents: bank account or UPI ID.
• Support: messages and attachments you send in support tickets, and SOS alerts.
• Device data: app version, device type and a push notification token.

• To provide rides and deliveries: matching riders with nearby drivers, showing live tracking, calculating fares and processing payments.
• To verify drivers and agents before they can use the partner apps.
• To run wallets, platform fees, commissions and withdrawals, and keep accurate financial records.
• For safety: ride PINs, SOS alerts to our team and your emergency contacts, and investigating incidents.
• To provide support and resolve disputes, for example using parcel photos.
• To send service notifications such as trip updates, wallet alerts and verification results.
• To prevent fraud, enforce our terms and meet legal obligations.

Between users, only what's needed for a trip: riders see the driver's name, photo, rating, vehicle and live location; drivers see the rider's name, pickup and drop, and a phone number while the trip is active.

With service providers who process data on our behalf:

• Google Maps Platform for maps, places, routes and travel times.
• Razorpay for online payments and wallet top-ups.
• AuthBridge for driver and agent document verification.
• Our insurance partner, when you add insurance to a parcel.
• An SMS provider for one-time passwords and SOS messages, and Firebase Cloud Messaging for push notifications.
• Cloud hosting and storage providers, including a content delivery network for uploaded files.

We may also disclose data when required by law or to protect the safety of our users. We don't sell personal data.

We keep account data while your account is active. Trip, payment and ledger records are kept for as long as needed for accounting, tax and legal purposes. Verification documents are kept while a partner account is active and for a limited period afterwards to meet legal obligations.

When you delete your account, we remove or anonymise your profile, keeping only records we are required to retain.

Data is sent over encrypted connections. Uploaded documents and photos are stored privately and shared only through short-lived signed links. Access inside Moventra is limited by role, and administrative actions are logged.

• View and update your profile in the app.
• Turn off location access; some features, such as booking from your current location or going online as a driver, need it.
• Delete your account from the app's settings.
• Ask for a copy of your data, a correction or deletion, or raise a concern, by writing to support@moventra.com.

Moventra accounts are for people aged 18 and over. We do not knowingly collect data from children.

We'll post any changes on this page and update the date above. For significant changes, we'll also notify you in the app.